Frequently Asked Questions
A subscription is the convenient way to have the Carnation Breakfast Essentials® products you need regularly ordered and shipped on a routine basis. It will save you time (you only go through the online ordering process once), and you’ll always be stocked with Carnation Breakfast Essentials® nutrition drinks and powdered drink mix. You control the frequency, and you can cancel at any time.
As an extra bonus for subscribing to the products you need most often, after your initial order setup, you will receive a 10% discount on all subsequent subscription orders.
Customers must create an account via the website to set up a new subscription. If you need help making changes to an existing subscription, please call Customer Service at +1 800 289 7313 between 8:00 a.m. and 8:00 p.m. Monday-Friday – a representative will be able to help.
Currently, carnationbreakfastessentials.com accepts credit card payments only. At this time, we accept Visa, MasterCard, Discover, and American Express.
You can skip your next shipment at any time by logging into your account and visiting the “My Subscriptions” tab.
Please inspect your order once your shipment arrives and report any issues within 2 weeks of receiving your order.
If for some reason you are not satisfied with a product purchased from carnationbreakfastessentials.com, you may return it within 30 days of receipt for a refund of the purchase price. Items should be returned in their original packaging. Products cannot be returned unless they are new, unopened, unused and in the original factory-sealed packaging. Please note that shipping costs are not reimbursed, and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return.
For more information or to start a return, please call Customer Service at 1-888-289-7313 between 8:00 a.m. and 8:00 p.m. Monday-Friday – a representative will be happy to help.
Your auto reorder will automatically renew and you will continue to be charged on a recurring basis at the frequency period you’ve selected (i.e., 7, 14, 21, 30, 60, or 90 days) without notice until you cancel.
We may change the price of your product during your auto reorder term, and we will notify you of any price change with the option to cancel.
You can cancel your auto reorder anytime by logging into your account and selecting to cancel in the subscription tab or by contacting our Customer Engagement Specialist at 1-888-289-7313. If you cancel with at least 48 hours notice prior to 2:00 p.m. EST on the auto reorder process date, you’ll be fully refunded. Should you cancel after that time frame, your payment is non-refundable, and your service will continue until the end of that month’s billing period.